THE POWER OF YOUR COMPANY

Agile Innovation and Deep Customer Engagement

The quality of your relationship with your customer defines your destiny
Innovate beyond efficiency. Align your unique CVP (Customer Value Prop). Deeply know your TCPs (Target Customer Profiles). Let us guide you. Any organization can move forward with small incremental changes, but building for the future in today’s rapidly evolving environment means taking bold chances and making insightful decisions

De-Fragment | Optimize | Accelerate

ASK YOURSELF

How is the company leveraging technology to transform and create and maximize share-holder value thru CE & CX excellence?

To what extend is the company growth strategy enabled thru Customer Engagement (CE) Excellence? Who owns Customer Engagement and Experience?

How robust is your GTM? Where do you have opportunities to do better? How do your customers get to have an immersed experience with your product?

To what extend have you quantified and documented the value of the offer with specific use-cases and case studies? What is your Customer Value Prop (CVP)?

SERVICES

CEE (CUSTOMER ENGAGEMENT EXCELLENCE)

Critical Growth Factor

In today’s digital era, technology driven exponential change is the norm. to meet this meta trend head on, cultivating customer engagement excellence and innovating ant the speed of change capabilities have become critical. First, we look at the markets you aim to serve. What are the Target Customer Profiles? What are their specific wants and needs. And what gets in the way saying “yes” to you? As part of that, we look at their journey with you today and how you might build a journey that excites and sustainably engages. What is your visual for an excellent customer experience, what are the stories and where are you in your brand journey so you can optimally tailor messaging and form factor. We work by way of agile evolutions – workshops, conference room pilots, immersion experiences – that bias towards action, urgency on purpose and results - where we believe in small steps often, learning fast and failing smart.

BUSINESS PLANNING & STRATEGY

Accelerate. Concentrate, Execute.

Become fully digital. Leverage Technology for Transformation and/ or Disruption. Cultivate courage and capability to innovate beyond efficiency.
Complete a 360 GTM Assessment and develop a flexible, agile go forward Strategy in the context of CEE (customer engagement excellence). Together and iteratively we reflect on Your One Thing (YOT) and refine or craft & align your unique CVP (Customer Value Proposition). We help you figure out HOW to make your idea, vision, ambition a success. What support you in fully defining your offering (beyond product or services)? Most of all we assist you in building exponential and networked capabilities vs linear and hierarchical.

STRATEGIC INITIATIVES AND SPECIAL PROGRAMS

Building core capabilities, value focused.

Include, but not limited to.....Customer Business Transformation Program (Discover, Discern, Ignite, Accelerate), Global Strategic Pursuit Program (GSPP), New Logo Program (NLP), Global Strategic Customer Program (GSCP), Unique Customer Value Prop (U-CVP), CFO Ready High Stakes Business Value Case, New Tech Case Studies & Innovation Use Cases, Customer Immersion Experience (Try before Buy)

INTERIM VP STRATEGY, INNOVATION & TRANSFORMATION

Biz Dev, Strategic Initiatives, FP&A, Customer Experience & Engagement

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